- 1st stage: Make refund through e-mail
- 2nd stage: Download and complete the return form and securely repackage your merchandise.
**Place the return form from along with your customs documents, to expedite delivery.
- 3rd stage: Please send your return to:
Spicy Avenue, 2F 515 Dongnam-ro, Gangdong-gu, Seoul 134821 Republic of Korea
**Ship your package using a trackable, insured shipping method. (Spicy Avenue cannot accept responsibility for packages we do not ship)
**Please keep the tracking details for your records.
- 4th stage: You will receive an email once your return has been processed.
Please allow 7 business days from the time we receive your return for it to be processed.
- You must notify us within 72 hours of receiving the products to be eligible for a refund.
- Merchandise must be returned within 30 days after notice.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached.
- Footwear must include the original shoe box in its original condition, without postal labels.
- Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
We will check clothes thoroughly three times before shipping so there would be almost zero percent of defective items.
If you believe that you have received defective merchandise or were shipped incorrect merchandise (style, size, color),
you must notify us within 3 days of receiving the product to be eligible for a refund.
There are no exceptions. We will cover the cost of all return in case of incorrect and defective items.
4. Other Recommendations
If you are shipping your return yourself, insuring your return package is highly recommended.
This will provide you with recourse in the event of loss, as we cannot accept responsibility for packages that we do not ship ourselves.
In the event of any failure to return goods to us within 30 days, even though validly cancelled, we reserve the right to charge for the cost of recovery of goods.
Customers are responsible for shipping fees, customs, and duties on their return shipments to Spicy Avenue.
Packages should be shipped to the above address via a carrier that requires recipient’s signature upon delivery.
Please find detailed information(size, material, measurement) at the bottom.